Refund policy

Refund & Returns Policy – Bound by Heritage
Last Updated: [Insert Date]

At Bound by Heritage, every product is made to order using premium print-on-demand production. Because each item is created specifically for you, we handle returns slightly differently from traditional retail, while still complying with UK and EU (for Irish customers) consumer law.

Bound by Heritage is the trading name of Tiarnan O'Neill, a sole trader based in Northern Ireland.

1. Return Window (UK & Ireland Customers)

If you are a consumer (not buying as a business), you have:

  • 14 days from the date you receive your order to request a return or cancellation under your cooling-off rights (where applicable).

  • A 30-day support window from the date of delivery for faulty or defective items.

This 14-day cooling-off period applies to customers in:

  • The United Kingdom, in line with UK Consumer Contracts Regulations

  • The Republic of Ireland, in line with EU consumer law

2. Eligibility for Returns

We accept returns in the following cases:

  • ✔ Faulty or defective item
    (e.g. print issues, incorrect print placement, damage, manufacturing defect)

  • ✔ Wrong item received

  • ✔ Size exchange (case-by-case)

To be eligible for a return, items must be:

  • Unworn, unused, and unwashed

  • In the same condition as when you received them

  • In original packaging where possible

  • Accompanied by proof of purchase (order confirmation or receipt)

Because our items are printed to order, change-of-mind returns are not accepted except where required by law (for example, within the 14-day cooling-off period and with the item unused and in original condition).

3. How to Start a Return

To begin a return, please email us at:
📩 support@boundbyheritage.com

Include:

  • Your order number

  • Photos of the issue (if applicable)

  • A brief description of the reason for return

All returns must be approved before sending items back.
Items sent back without prior approval may not be accepted.

Approved returns should be sent to:

Bound by Heritage
Tiarnan O'Neill, 
8 Corlat Drive
Whitecross
Armagh
BT60 2SP
United Kingdom

(This is the returns address for both UK and Republic of Ireland customers.)

4. Return Shipping Costs

  • If you are returning an item because it is faulty, damaged, misprinted or incorrect, we will either:

    • Provide a free replacement, or

    • Refund reasonable return postage costs where a physical return is required.

  • If you are returning an item under your 14-day cooling-off rights (change of mind), you are responsible for the cost of return postage from your location (UK or Republic of Ireland), unless otherwise required by law.

We will confirm whether a return is needed and what to do next when you contact us.

5. Replace Instead of Return (Print-on-Demand)

Because our products are made using a print-on-demand process, we may be able to offer a free replacement without requiring the original item to be returned, for example in cases of:

  • Faulty or defective items

  • Misprints or major print placement errors

  • Incorrect items received

Whether a return is required will depend on our production partner’s policies and the nature of the issue.

6. Exchanges (UK & Ireland)

If you need a different size, we may offer an exchange depending on availability.

In most cases:

  1. You contact us and we review your request.

  2. If a return is required, you send the original item back once approved.

  3. Once approved, you can place a new order for the desired size.

We’ll advise the best approach for your specific order when you contact us.

7. Refunds

Once we receive and inspect your returned item (if a return is required), we will notify you of the outcome.

If your refund is approved:

  • Refunds are issued to your original payment method only.

  • Processing may take up to 10 business days.

  • Your bank or card issuer may take additional time to post the refund to your account.

If 15 business days have passed since we approved your refund and you have not yet received it, please contact us at:
📩 support@boundbyheritage.com

8. Customers in the Republic of Ireland

If you are located in the Republic of Ireland, you benefit from your rights under EU consumer law, including:

  • A 14-day cooling-off period for most online purchases, allowing you to cancel for any reason within 14 days of receiving your order, provided the item is unused and in its original condition (subject to legal exclusions such as certain customised items).

This policy is intended to work alongside, not replace or reduce, your statutory rights.

9. Non-Returnable Items

The following items are not eligible for return, except where they are faulty or where your statutory rights require otherwise:

  • Used, worn, or washed items

  • Items returned without prior approval

  • Gift cards

  • Customised or personalised items (if/when introduced)

  • Items outside the 14-day return window (unless faulty/defective within a reasonable period or covered by statutory rights)

10. Who We Are & Contact Details

Trading Name: Bound by Heritage
Proprietor: Tiarnan O'Neill, 
Business Address: 8 Corlat Drive, Whitecross, Armagh, BT60 2SP, United Kingdom
Email: support@boundbyheritage.com

This policy does not affect your statutory rights as a consumer in the UK or Republic of Ireland.